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Tech Help, New Students, Leaving Students & Hotspots

Technical Support

Technology Support Center: 571-252-2112     M-F   7:30 am - 5:00 pm (excluding holiday's)
 
Email your question to supportcenter@lcps.org (from your LCPS provided email)
 
Schedule an on-site appointment at any of the 11 Hardware Repair Centers: https://bit.ly/DDI-REPAIR
 
Submit an Incident - staff and students - several people are monitoring ticket queues
 
Lost/damaged chargers (Student or Teacher) can be purchased:
 
Chromebook troubleshooting:
 

Clear your browsing history

Open Chrome. 

In the top right, click on the 3 vertical dots  

Click on More Tools 

Time Range: select All Time 

Check all 3 categories  

Click Clear data 

 

Update Chrome version. The latest version is 85.0.4183.83   (9/4/2020)

Open Chrome 

In the top right, click on the 3 vertical dots 

Click on Settings 

Lower left side of page click About Chrome 

Click Chrome OS Settings 

Click Check for Updates 

Once it finishes looking for updates, click Restart

 

 

 

 

 

I am new to the district. How will my student be issued a device?

New student devices will be ready for distribution on 8/31/20. Starting on 8/31/20, families may visit https://bit.ly/DDI-REPAIR to schedule an appointment at an on-site location to be assigned the appropriate device. 

 
 

 

Students who are leaving LCPS (whether graduating or transferring to a different district) must return their Chromebooks & chargers. Sign up for an appointment at https://bit.ly/DDI-REPAIR.

 

 

 

 

 

Hotspots

Request for Mobile Internet Hotspot

Please fill out this form (link above) to request a mobile internet hotspot. You must be an LCPS student or staff member to be eligible to request a device. Quantities are limited, so all requests will be prioritized. Submitting a request does not guarantee that a hotspot will be provided. Hotspots require T-Mobile cellular coverage which may not be available at your home. There is a limit of one device per household. LCPS staff will coordinate the delivery of the device once the request has been approved.

 

Also, nearly all the internet providers have made additional services available for either free or drastically reduced prices, see below: