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Student Chromebook Help

Chromebook Guides


Technical Support

If students require How to/Instructional technology related questions:  DDI recommends they start with their teacher for help.

If students require account access or hardware problems with their LCPS-provided devices:

  • Parents can call the Technology Support Center at 571-252-2112. The TSC is staffed Monday thru Friday between the hours of 7:30AM-5:00PM (excluding holidays).
  • Parents can Email the Technology Support Center at The TSC is staffed Monday thru Friday between the hours of 7:30AM-5:00PM (excluding holidays). 
  • Students in grades 3-5 can submit their own incident report by following these steps
    1. Log into LCPS Go
    2. Click on the Support Center (you should be logged in automatically, if not, use your lunch number & password)
    3. Click on the Purple + Icon  Request New or Report an issue
    4. Choose the category for the type of issue that best applies & fill out all information that is requested. Be sure to include what you already tried to fix the problem


Replacement Items for Chromebooks

Students in need of replacement items for their Chromebooks (i.e., chargers) may do so through the DDI Technology Store by visiting Please see this flyer for technology purchasing instructions.

NOTE: This is only for lost chargers. Broken chargers will still be replaced through the normal process via the Technical Support Center, as directed above.