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Important Update about Registering for the LCPS New Meal Payment Tool – TITAN Family Portal

 

It was brought to our attention that some of our families were unable to easily register for our new meal payment tool, TITAN Family Portal. First, we want to apologize for any inconvenience and frustration this may have caused. The TITAN FAMILY Portal experienced a problem within their email system last week which caused about 350 families of our more than 82,000 students the inability to register their student(s) in this new system.

 

We’ve been working closely with TITAN Family Portal and can confirm that the problem is resolved and new measures are now in place to help prevent any issues in the future. 

 

If you have any questions or experience any problems with the process, please reach out to TITAN Family Portal support directly via email at familysupport@titank12.com, or phone at: 844-467-4700, Press 2. Live support is available Monday through Friday from 7 a.m. to 7 p.m. ET. Their team is available to support LCPS families.

 

As a reminder, TITAN Family Portal is Loudoun County Public School’s new meal payment system which allows families/students to put money on an account to purchase school meals or other food items in our school cafeterias. 

 

As a reminder, to register, please follow the directions below.

  1. Register: Register at family.titank12.com by clicking on “Sign up today!”
  2. Confirm Email: Confirm your email address by clicking on the email verification link sent to your email address.
  3. Sign In: Now you can sign in at family.titank12.com using your email and password. 

 

Published July 14, 2022

 

Loudoun County Public Schools (LCPS) will replace MySchoolBucks with a new meal payment system, called TITAN Family Portal, for the 2022-23 school year. Similar to MySchoolBucks, this new meal payment system allows students to put money on an account to purchase school meals or other food items in our school cafeterias. 

 

Register Now!

Get started early and register before school starts on Thursday, August 25. It’s easy.

  1. Register: Register at family.titank12.com by clicking on “Sign up today!”
  2. Confirm Email: Confirm your email address by clicking on the email verification link sent to your email address.
    (If you don't receive an email, please check your spam or junk mail folder; or email familysupport@titank12.com.)
  3. Sign In: Now you can sign in at family.titank12.com using your email and password. 

 

Any balance left on a student’s cafeteria account from the old system will transfer to the new system automatically. Within this new meal payment system, you will be able to transfer funds between student accounts. (For example, you can transfer funds from one sibling’s account to another.) 

 

Allergy and food intolerance information will transfer to the new system. If there is any change to your student’s allergy and/or food intolerance information, you should enter it into ParentVue and contact the school nurse or health clinic specialist at your student’s school. Please note that school staff will return to school on August 8.

 

If your student(s) is not returning for the 2022-23 school year, please allocate the remaining funds balance on their meal payment account. You can donate or request a refund for their remaining balance by completing this form.

 

If you have any questions, please review our FAQs (FAQs in Spanish) or reach out to our School Nutrition Services office at CAFE@LCPS.org.

 

Published July 7, 2022