If your student is having issues with software (Google Meet, Schoology, logging in, internet issues, etc.), the quickest and easiest way to get help will be to call the Technology Support Center at 571-252-2112. They will be able to assist remotely.
If your student is having issues with hardware (the screen is cracked, the keyboard/mousepad is not working, the Chromebook isn’t charging, etc.), please take your Chromebook to your house office and they will be able to assist you with getting it repaired.
A Digital Experience Specialist will look at your device. If they cannot fix the issue within 15 minutes, your student will recieve a loaner device.
If you are unsure which category your issue falls into, please call the Technology Support Center.
Technology Support Center
Phone: (571) 252-2112
The support center is available Monday-Friday from 8:00am - 5:00pm