Tech Support

How do I get help with my Chromebook?

 In-Person Students 

1. Visit the Student Tech Toolkit to troubleshoot your issue.  If you can fix it, YAY!! You are done.
2. If you can't fix the issue, look for the Support Center icon in your LCSPGo account. Click on the dark blue + button (Request New or Report). Then click on Broken Computer Incident. Select Request and then answer the questions, on the screen and below, in number 3.
3. Click on Support Center to submit an incident report.  Be VERY specific about the problem.  The more detail, the faster the repair.
   
   1. WHEN does the issue happen?
   2. WHAT does the issue look like? 
   3. HOW have you tried to fix it?  
   4. Write that you are an in-person student.
4.  Submit the incident, (red arrow, top left of ticket) and WAIT patiently for Mrs. Young or Ms. Hite to find you and get your device.

Distance Learning Students

1. Visit the Student Tech Toolkit to troubleshoot your issue.  If you can fix it, YAY!! You are done.
2. If you can't fix the issue, look for the Support Center icon in your LCSPGo account. Click on the dark blue + button (Request New or Report). Then click on Broken Computer Incident. Select Request and then answer the questions, on the screen and below, in number 3.
3. Click on Support Center to submit an incident report.  Be VERY specific about the problem.  The more detail, the faster the repair.
   
   1. WHEN does the issue happen?
   2. WHAT does the issue look like? 
   3. HOW have you tried to fix it?  
   4. Write that you are a distance learning student.
4. Submit the incident (red arrow, top left of the ticket.)
5. Email Mrs. Young at Susan.Young@lcps.org or Ms. Hite at Sandra.Hite@lcps.org and ask to set up an appointment to bring your device to school for repair.