• How do I get help with my Chromebook?

     

    In-Person Students 

    1. Visit the Student Tech Toolkit to troubleshoot your issue.  If you can fix it, YAY!! You are done.
    2. If you can't fix the issue, look for the Support Center icon in your LCSPGo account. Click on the dark blue + button (Request New or Report). Then click on Broken Computer Incident. Select Request and then answer the questions., on the sceen and below, in number 3.
    3. Click on Support Center to submit an incident report.  Be VERY specific about the problem.  The more detail, the faster the repair.support center
      1. WHEN does the issue happen?
      2. WHAT does the issue look like? 
      3. HOW have you tried to fix it?  
      4. Write that you are an in-person student.
    4.  Submit the incident, (red arrow, top left of ticket) and WAIT patiently for Mrs. Young to find you and get your device.

     

    Distance Learning Students

    1. Visit the Student Tech Toolkit to troubleshoot your issue.  If you can fix it, YAY!! You are done.
    2. If you can't fix the issue, look for the Support Center icon in your LCSPGo account. Click on the dark blue + button (Request New or Report). Then click on Broken Computer Incident. Select Request and then answer the questions., on the sceen and below, in number 3.
    3. Click on Support Center to submit an incident report.  Be VERY specific about the problem.  The more detail, the faster the repair.support center
      1. WHEN does the issue happen?
      2. WHAT does the issue look like? 
      3. HOW have you tried to fix it?  
      4. Write that you are a distance learning student.
    4. Submit the incident (red arrow, top left of ticket.)
    5. Email Mrs. Young at susan.young@lcps.org and ask to set up an appointment to bring your device to school for repair.

     

    I lost my power cord.  How do I get a new one?    Order a New Charger