Our hope is to make the Distance Learning transition as seamless as possible. Should you or your family find that you are having difficulty or need something, always know W.E. are here to help. Please see the technical support contacts as issues arise.
DDI plans to continue to provide technical support throughout the closure. Staff and students can receive technical support through one of the following methods:
- Submit an incident through the Support Center website (http://supportcenter.lcps.org)
- Email your question to firstname.lastname@example.org
- For password reset and recovery please call the Technology Support Center at (571) 252-2112
The Technology Support Center will be staffed from 8 AM to 5 PM, Monday - Friday. DDI is also planning ways to enable drop off and pick up for hardware repairs. Additional information will be shared once final plans for physical hardware support are in place.
As always, please do not hesitate to reach out to us for additional help and support.