Digital Experience Overview

The Division of Digital Experience is designed to provide immediate, on-site, technical support to resolve or anticipate digital challenges; serve as a communication conduit to advocate and collaborate between the central office and school sites; and facilitate the effortless purchase of technology items for schools, departments, and the LCPS community. Our division provides enterprise-level technology support professionals, who facilitate the resolution of even the most complex digital challenge, which allows district staff the ability to focus on delivering the finest technology-enabled educational experience possible. This Division consists of two distinct teams aligned to support the goal of providing an exceptional digital experience for all stakeholders by reducing the number of technology failures and minimizing the instructional downtime due to technology failure. Digital Experience includes the organizational units below:

• Technology Acquisitions: Responsible for the efficient processing all departmental purchases while ensuring all financial best practices and procurement processes are followed; provides detailed financial KPI and trend reporting, which enables DDI leadership to accurately manage their respective budgets; creates and maintains the process and documentation necessary to develop a complex multi-million-dollar technology budget; and understands LCPS technology needs to ensure technology assets are stocked, available for deployment, and ultimately disposed of appropriately.

• Digital Experience: Responsible for providing exceptional client experiences and effective technology solutions with the goal of minimizing downtime due to technology failure; serves as a site-based technical advocates for maintaining a consistent and reliable digital learning environment by prioritizing and resolving digital challenges in a timely and effective manner and maintaining an accurate inventory of all assigned digital assets; communicates with stakeholders regarding system changes, ongoing issues, and upcoming technology project needs; collaborates with stakeholders to test and implement emerging technologies.