Click here to request an activity band.
In order to reset your the Movband, you’ll need to send the serial number to DHSGroup. Instructions on how to pull the device serial numbers are below. Please note, the number on the back of the band is not the serial number. The serial number is an internal 24-digit number.
To obtain the serial number, connect your Movband to the computer with the Movband Sync software running. If on a Windows computer, please right click on the Movband arrow icon in the system tray in the lower right corner of the screen and select "Check for updates" in the menu that appears. You may need to expand the system tray to locate the icon as Windows often hides many of these icons. If on a Mac, you will find the Movband arrow icon in the taskbar at the top of your screen in the upper right corner. Click on the Movband arrow icon and select "About Movband SYNC" from the menu that appears.
You can copy the serial numbers in an email and send them to email@example.com, and they will clear the devices so they can be re-registered.
Please mail your check or money order made payable to “County of Loudoun” to:
Department of Instructional Programs
Att: Virtual Loudoun
21000 Education Court
Ashburn, VA 20148