LCPS Google Account Security FAQ

  • Is using the “Sign in with Google” option the same as signing into an app with my LCPS email address?

    No. The “Sign in with Google” option is convenient, simplifying account creation on apps and websites and minimizing the number of passwords users must remember. If a user manually creates an account using their LCPS email address, this security change will NOT affect that account.

  • My app is on the allowed list, but “Sign in with Google” is not working. What should I do?

    Open an incident in Support Center. Provide the name of the app and the "client_id" portion of the URL from the error page if available. The "client_id" is not required, but will speed up the process of identifying the correct app.

    See the image below for an example error page and the location of the client_id string.

  • My app is not on the allowed list, but it’s in the Ed Tech Catalog. What should I do?

    • Ensure Google is the correct authentication method for your app. Some LCPS apps authenticate using Microsoft, Clever, Classlink, Schoology, or other methods.
    • Open an incident in Support Center. Provide the name of the app and the "client_id" portion of the URL from the error page if available. The "client_id" is not required, but will speed up the process of identifying the correct app.

      See the image below for an example error page and the location of the client_id string.

  • My app is not on the allowed list, but I’d been using “Sign in with Google” and my LCPS account before the security change. They no longer work. What should I do?

    Every application vendor may handle this differently. Reach out directly to the application’s vendor support for assistance. You may be able to use the “Forgot Password” option for the app, but any other account-related issues must be addressed by the vendor.

  • I manually removed a vendor’s connection to my LCPS Google account. Is my account deleted on the vendor’s side?

    Every application vendor may handle this differently. Reach out directly to the application’s vendor support for assistance.

  • I don’t see standard Google services in the allowed list. Does this mean all Google services are allowed?

    Access to native Google services such as Gmail, Drive, Calendar, or Looker Studio, are not managed in the same manner as 3rd party vendor applications. These apps would not show in the allowed app list.

  • If “Sign in with Microsoft” is available, should I use that versus “Sign in with Google”?

    DDI is performing similar security enhancements against our Microsoft environment. Eventually, only allowed applications will be able to authenticate using “Sign in with Microsoft” as well.

    • If an icon is shown in LCPSGO for your app, use that icon to authenticate. If an authentication method has already been configured, LCPSGO will ensure the appropriate authentication method is used.

    • If your app is not in LCPSGO, and “Sign in with Google” is not working, DDI recommends manually creating accounts versus using “Sign in with Microsoft”. This will prevent any future issues with your account.

Last Modified on March 18, 2024