Students - Chromebook Help

  • I am new to the county. How do I get a LCPS chromebook?

    You will receive an LCPS Chromebook on your first day at school.

    I previously declined an LCPS device but have since changed my mind. Can I still get an LCPS Chromebook?

    Yes, please contact the Digital Experience Specialist team at your school and they will procure a LCPS Chromebook for you. At Sterling Middle school, they can be emailed at STM-DES@lcps.org. The Chromebook will need to be picked up at the school in which the student is enrolled.

    My chromebook or charger is broken. What do I do?

    Please reach out to the Digital Experience Specialist team at your school. At Sterling Middle school, they can be reached by completing a Chromebook Repair Request. 

    Students learning at home should contact the LCPS Technology Support Center at 571-252-2112 between M-F, 8AM-5PM, or email DDI-TechnologySupportCenter@lcps.org for remote support.

    My chromebook or charger is lost/stolen. What do I do?

    Please reach out to the Digital Experience Specialist team at your school. Please note that if the computer was stolen, a police report will be required for insurance purposes.

    For chargers: You may purchase a replacement charger from the online payment portal. Replacements cost $30. Alternatively, you may use the open market to find a replacement so long as the model of the charger is an official Lenovo replacement and not a 3rd party brand. If you do not return your charger at the time of turn-in, you may be invoiced by the school division.

    I am transferring to another LCPS school. Do I need to return my LCPS chromebook?

    No, LCPS assigned devices will transfer to your new LCPS school. If the school uses different kinds of computers (e.g. AET/AOS), the school’s Digital Experience Specialist at the new school will replace it as needed.

    I am leaving or unenrolling from LCPS? What should I do with my LCPS chromebook?

    The LCPS computer and charger must be returned to the school from which you are unenrolling. Please return the equipment to the Digital Experience Specialists' office or the main office.

    My LCPS chromebook is not working properly. What do I do?

    If you are able, clear your browser history and restart the computer. Directions are below:

    • Please close all tabs and only have a blank new one open
    • Go to the 3 vertical dots
    • Click on History
    • Click on History at the top of the pop up Window
    • On the left of the new window, click Clear Browsing Data
    • Choose the Basic tab (or Advanced)
    • Choose All Time
    • Select all options
    • Click Clear Data
    • Sign out of Chrome and shutdown the chromebook
    • If this doesn’t resolve the issue with using the Basic option, go back through the steps and instead of choosing the Basic tab, choose Advanced and repeat everything
Last Modified on September 18, 2022