• How do I create my ParentVUE account?Once you receive the account activation key from LCPS, you can access the ParentVUE Portal and activate your account.

    I did not receive an activation key letter. What should I do?If you do not receive an activation key letter, please contact Irini McGrath or Cindy Stone.

    I forgot my ParentVUE UserID and Password. What do I do?Your UserID is the email address that LCPS has on file for you. Please contact Irini McGrath or Cindy Stone if you forgot your UserID. If you need help resetting your password, click HERE

    I see inaccurate information in ParentVUE. What do I do?Log in to ParentVUE and update the information. If you are unable to update on your own, contact Irini McGrath or Cindy Stone.

    How can I get more helpful guides on how to use ParentVUE?Refer to these Quick Reference Guides for more information.

    Who should I contact if I need ParentVUE help?Before reaching out for help, try to clear your browser history and retry. Directions are below:

    • Please close all tabs and only have a blank new one open
    • Go to the 3 vertical dots
    • Click on History
    • Click on History at the top of the pop up Window
    • On the left of the new window, click Clear Browsing Data
    • Choose the Basic tab (or Advanced)
    • Choose All Time
    • Select all options
    • Click Clear Data
    • Sign out of Chrome and shutdown the chromebook
    • If this doesn’t resolve the issue with using the Basic option, go back through the steps and instead of choosing the Basic tab, choose Advanced and repeat everything

    If you continue to have problems, please contact Irini McGrath or Cindy Stone, email the ParentVUE Support Team, or contact the LCPS Tech Support Center at 571-252-2112 Mon-Fri 8am-5pm.