• Individual Learning Device Basics

    Is there a website with detailed information about the LCPS Individual Learning Device program? 

    Yes. You can review the website at https://blogs.lcps.org/studenttech/

    Is there a document that explains how to get started with an LCPS Individual Learning Device? 

    Yes. You can review the document here

    Is there a guide for parents to better understand the technology and our responsibilities?

    Yes. You can review the latest guide at http://blogs.lcps.org/studenttech/handbook/.

  • Receiving an LCPS Device

    Who is eligible to receive an LCPS Individual Learning Device?

    All students, grades K - 12, are eligible to receive an individual learning device. 

     

    Are all staff members eligible to receive an LCPS device?

    No. Eligible staff are issued a device after on-boarding. Please contact the Digital Experience Specialist for your school/office with questions about eligibility. 

     

    LCPS recently approved devices for K-2 students. How will they be issued a device?

    On-site, school-based distributions will begin on 8/17/20. Detailed information for your school distribution will be sent by your school's administrative leadership team. Please contact your assigned school for distribution timelines and schedules. 

     

    Is there an easier way for my K-2 student to log into the LCPS issued device?

    Yes. New this school year, K-2 devices have been configured to allow students to log in utilizing a simple QR code scan. The quick card and instructions will be provided with the device and a video can be found here.

     

    My K-2 student has lost the QR code quick card. How can my K-2 student login?

    The student may log in utilizing the traditional username and password. Each family can also print their own replacement quick card by logging into Classlink or reaching out to their assigned teacher for support. 

     

    I have a rising 3rd-grade student who does not have an LCPS device. How will they be issued a device?

    3rd-grade students will be assigned a device at the same time K-2 devices are distributed. On-site, school-based distributions will begin on 8/17/20. Detailed information for your school will be sent by your school's administrative leadership team.

     

    I am new to the district. How will my student be issued a device?

    New student devices will be ready for distribution on 8/31/20. Starting on 8/31/20, families may visit https://bit.ly/DDI-REPAIR to schedule an appointment at an on-site location to be assigned the appropriate device. 

     

    I previously declined an LCPS device but have since changed my mind. How will my student be issued a device?

    Families may visit https://bit.ly/DDI-REPAIR to schedule an appointment at an on-site location to be assigned the appropriate device

     

    How do families and staff members receive a device during distance learning?

    Families may visit https://bit.ly/DDI-REPAIR to schedule an appointment at an on-site location to be assigned the appropriate device  

     

    I was unable to attend my school’s device distribution on their scheduled date.  How can my student receive their device?

    Families may visit https://bit.ly/DDI-REPAIR to schedule an appointment at an on-site location to be assigned the appropriate device.

  • Returning an LCPS Device

    What is required when turning in my student’s computer?

    Both the computer and charger are expected to be returned to LCPS at the time of turn-in.  Additionally, students/parents are asked to print and return the Individual Learning Device (ILD) return receipt form prior to turning in their computer equipment.

    My student’s computer or charger is broken.  What do I do?

    Contact the LCPS Technology Support Center at 571-252-2112 between M-F, 8 AM-5 PM.  On-site appointments at a centralized location are being accommodated on a limited basis during the school closures.  

    My student’s computer or charger was lost/stolen.  What do I do?

    • For computers: Contact the LCPS Technology Support Center at 571-252-2112 between M-F, 8 AM-5 PM.  Please note that if the computer was stolen, a police report will be required for insurance purposes.   
    • For chargers: You may purchase a replacement charger from here: https://bit.ly/LCPSTechPurchase.  Alternatively, you may use the open market to find a replacement so long as the model of the charger is an official Lenovo replacement and not a 3rd party brand.  If you do not return your charger at the time of turn-in, you may be invoiced by the school division.

    What do I do if I am transferring to another LCPS school?

    If you or your student is transferring to another LCPS school, LCPS assigned devices will transfer too.  If the school uses different kinds of computers (e.g. AET/AOS), the school’s Digital Experience Specialist will replace it as needed when school resumes.  

    What should I do if I am leaving or unenrolling from LCPS?

    When a student unenrolls from LCPS or a staff member leaves district employment, the computer and charger must be returned.  Please make an appointment at the DDI Repair Depot here: https://bit.ly/DDI-REPAIR to return the equipment.

    Can I purchase the student assigned computer from LCPS instead of returning it?

    No, LCPS devices must be returned.

    How can I retrieve my student’s data from their Google account before students leave LCPS?

    Prior to turning in your student’s computer, you can make a backup copy of their Google account data.  You can export/download this data by using Google Takeout.  Please visit https://takeout.google.com/?hl=en for more information on Google Takeout.

    Will students lose their personal stickers when they turn in their computers?

    The collected computers will be repurposed, so please peel off personalized stickers prior to turning in the computer.

    My student’s computer is missing the LCPS inventory stickers, and I don’t know the inventory number.

    Your student’s inventory number (also known as the asset tag) should be visible within ParentVUE.  Additionally, we can look up the inventory number when you turn in the computer.

  • Caring for an LCPS Device

    How often should I charge or turn on my LCPS assigned device?

    The computer should be plugged into a power source and charged.  Once charged, the computer can be unplugged and powered off.  Please power it on and log in at least once every two weeks, so that it can receive important software updates.  

    How should an LCPS assigned device be stored when not in use?

    When not being used, create a ‘home’ for the computer and charger.  Storing them in the same place means you will always know where they are.  Choose a location with these things in mind:

    • Horizontal on a flat surface (not located where it will be stepped on, sat on, or knocked off)
    • Away from any heat, direct sunlight, and water
    • Not stored in a bag that could be thrown or packed too tightly
    • Far from drinks or food

    Are students or staff permitted to travel with their LCPS assigned device?

    You may travel with the computer, remembering that it is LCPS property.  It is your responsibility to keep the computer safe and secure.  

    Should LCPS provided devices be shared with others?

    Each computer is given to one LCPS student for their schoolwork.  It should not be shared with others.

    My computer or charger is broken.  What do I do?

    Accidents happen.  You can call the LCPS Technology Support Center, at 571-252-2112, Mon.-Fri. 7:30 AM-5:00 PM, for remote support.  However, if your computer is physically damaged (such as a cracked screen), you can book an appointment at the DDI Repair Depot here: https://bit.ly/DDI-REPAIR.

    My computer or charger was lost/stolen.  What do I do?

    • For computers: Contact the LCPS Technology Support Center, at 571-252-2112, Mon.-Fri. 7:30 AM-5:00 PM.  Please note that if the computer was stolen, a police report will be required for insurance purposes.
    • For chargers: You may purchase a replacement charger from https://bit.ly/LCPSTechPurchase.  Alternatively, you may use the open market to find a replacement so long as the model of the charger is an official Lenovo replacement and not a 3rd party brand.  If you do not return your charger at the time of turn-in, you may be invoiced by the school division.

  • How to Obtain Technology Support

    How do I receive support/information on how to access or utilize instructional tools and resources?

    Students and parents/guardians are encouraged to reach out to their respective teachers when questions arise with how to use the chromebook or access instructional resources.  

    How do I receive technical support for my assigned device?

    The Department of Digital Innovation (DDI) will continue to provide technical support. Staff members and students can receive technical support through one of the following methods:

    • Email your question to supportcenter@lcps.org (from your LCPS provided email)
    • Call the Technology Support Center at (571) 252-2112, Monday - Friday from 8 AM to 5 PM

  • Quick Card Tutorials

    Where can I find instructions for how to use the quick card and login?

    Instructions for how to login utilizing the quick card can be found here.

    I have a student who has lost their quick card, how can we obtain another?

    Instructions on how to print a quick card at home can be found here. Alternatively, you may contact your teacher and ask that one be printed for you at school.

    How do teachers print quick cards for students?

    Instructions for teachers to print quick cards can be found here. Only users with LCPS credentials have access to view this file. 

Last Modified on September 11, 2020