Activation & Account Management

  • How do I access the ParentVUE parent portal?

  • What should I do if I do not receive an activation key letter?

  • What should I do if I receive more than one activation key letter?

  • Will I receive one password for every child enrolled in LCPS?

  • Can two guardians receive separate login information?

  • How do I reset my password if I have forgotten it?

  • Can I change my password?

ParentVUE Data & Security

  • How do I submit a request for Alternative Transportation for my student?

  • What information am I able to access through the parent portal?

  • Is my children's school information available to anyone on the internet?

  • Is the information maintained in the ParentVUE portal private and secure?

  • How does ParentVUE securely store the documents we upload? I want to be sure my child’s Personally Identifiable Information (PII) will be protected. I understand that our access to ParentVUE is via HTTPS, so the connection itself is encrypted and the documents, as we upload them, will be encrypted *while in transit* to the ParentVUE web site?

  • What do I do if I see inaccurate information?

  • Should I add myself or my spouse as an emergency contact?

  • I cannot find my student's bus information in the ParentVUE app.

  • Why are you collecting student data on Military Recruiting, Photo Release Opt, Non-school Official Student Contact Info Release, and Military Connection?

  • What is the Release of Student Contact information to Non School Officials opt-in?

  • How do I view my child's course history in the ParentVUE mobile app?

Using ParentVUE & StudentVUE

  • How do I navigate the ParentVUE parent portal?

  • Can I access the ParentVUE portal on my mobile device?

  • Why can’t I change my child's information in ParentVUE?

  • What is the Weather Opt Out field on the Student Info screen?

  • How do I view the Daily Attendance code for my child?

Grading and Course History

  • How does the Graduation status tracker count course credits for some subject areas?

  • Is there a way to contact a teacher if I have a question about what I see on the screen?

  • How frequently should I expect my child’s grade to be updated?

  • What grades do I see in the Grade Book screen?

  • Why do my children need to access other resources? Shouldn’t everything they need be available in Schoology and StudentVUE?

  • How do I enable grade notifications?

  • I have requested to receive Grade Book notifications in ParentVUE. What information should I be able to see in these notifications?

  • I would like to print a copy of my child’s Report Card from ParentVUE.

  • Why does a message that the PDF report card is not available for a marking period display when I view my child’s report card in ParentVUE?

  • Why do I not see grades from my student’s prior school?

  • Why does my child’s numeric grade not match the marking period grade?

  • My student is in elementary school. When I look at the Grade Book screen, I do not see grades for my child. Why?

  • Secondary Grading: Why don’t I see my child’s grades for class(es) at a concurrent school?

  • How do I view grade book information for a Modified Alternating Block Scheduled (MABS) class?

District Announcements

  • 07/01/2021 ParentVUE/StudentVUE Summer Status

    ParentVUE and StudentVUE display information for a single school year.  All LCPS students are now active in the 2021-22 school year.  Students who graduated LCPS in 2021, or are no longer enrolled with LCPS, will not be able to access information from StudentVUE.  Likewise, parents/guardians will also no longer have use of ParentVUE for these students.  If transcripts or immunization records are required, please contact the following:

     - Elementary school - Registrars office

     - Middle school - Registrars office

     - High school - Counseling office

    If the student graduated more than five years ago, please submit a records request online at https://www.lcps.org/studentrecords

    Students enrolled in a Summer School Program will not have Gradebook access for the summer term.  Teachers will send messages to parents and students through ParentVUE/ StudentVUE and communicate using other options such as Schoology.

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  • 5/11/2021 Summer Programs Registration Error

    If you receive an error message when attempting to use the ParentVUE mobile app to register a student recommended for summer school, please use the browser on your mobile app or a computer to complete the registration.

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Last Modified Yesterday at 4:02 PM