• ParentVUE FAQs

    Click on a question to view the answer.

Activation & Account Management

  • How do I access the ParentVUE parent portal?

  • What should I do if I do not receive an activation key letter?

  • What should I do if I receive more than one activation key letter?

  • Will I receive one password for every child enrolled in LCPS?

  • Can two guardians receive separate login information?

  • How do I reset my password if I have forgotten it?

  • Can I change my password?

  • Can I change my ParentVUE User ID?

ParentVUE Data & Security

  • How can I ensure that my child’s technology will work while traveling outside the United States of America?

  • How do I submit a request for Alternate Transportation for my student?

  • What information am I able to access through the parent portal?

  • Is my children's school information available to anyone on the internet?

  • Is the information maintained in the ParentVUE portal private and secure?

  • How does ParentVUE securely store the documents we upload? I want to be sure my child’s Personally Identifiable Information (PII) will be protected. I understand that our access to ParentVUE is via HTTPS, so the connection itself is encrypted and the documents, as we upload them, will be encrypted *while in transit* to the ParentVUE web site?

  • What do I do if I see inaccurate information?

  • Should I add myself or my spouse as an emergency contact?

  • I cannot find my student's bus information in the ParentVUE app.

  • Why are you collecting student data on Military Recruiting, Photo Release Opt, Non-school Official Student Contact Info Release, and Military Connection?

  • What is the Release of Student Contact information to Non School Officials opt-in?

  • How do I view my child's course history in the ParentVUE mobile app?

Using ParentVUE & StudentVUE

  • SPA - Información de Transporte de ParentVUE

  • How do I find Bus Information?

  • How do I navigate the ParentVUE parent portal?

  • Can I access the ParentVUE portal on my mobile device?

  • Why can’t I change my child's information in ParentVUE?

  • What is a student’s Chosen Name?

  • Do I need to enter a Chosen Name for my children?

  • What is the Weather Opt Out field on the Student Info screen?

  • How do I view the Daily Attendance code for my child?

  • Why am I receiving email notifications that my student was absent from or tardy to class?

  • Why did I receive an email notification that my student was absent from class when my child went to school to take the SAT (or other planned event)?

  • My student was marked absent by a teacher but was in class. Why did I receive a period attendance notification that my student was absent?

  • My child’s class period absence is showing as Excused, but the Daily Attendance code is unexcused. Why the discrepancy?

Grading and Course History

  • How does the Graduation status tracker count course credits for some subject areas?

  • Is there a way to contact a teacher if I have a question about what I see on the screen?

  • How frequently should I expect my child’s grade to be updated?

  • What grades do I see in the Grade Book screen?

  • Why do my children need to access other resources? Shouldn’t everything they need be available in Schoology and StudentVUE?

  • How do I enable grade notifications?

  • I have requested to receive Grade Book notifications in ParentVUE. What information should I be able to see in these notifications?

  • I would like to print a copy of my child’s Report Card from ParentVUE.

  • Why does a message that the PDF report card is not available for a marking period display when I view my child’s report card in ParentVUE?

  • Why do I not see grades from my student’s prior school?

  • Why does my child’s numeric grade not match the marking period grade?

  • My student is in elementary school. When I look at the Grade Book screen, I do not see grades for my child. Why?

  • Secondary Grading: Why don’t I see my child’s grades for class(es) at a concurrent school?

  • How do I view grade book information for a Modified Alternating Block Scheduled (MABS) class?

District Announcements

Last Modified on May 24, 2024