Loudoun County

Public Schools

Parents

Students

Staff

Loudoun County Public Schools

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Activation & Account Management

How do I access the ParentVUE parent portal?

In order to gain access to the ParentVUE parent portal you need the web address and account activation key provided by the school district. This information, along with more detailed log in information, will be provided to you by your child’s school. Once you receive the account activation key, you can access the ParentVUE Portal and activate your account.

If you have used the Online Pre-Registration Portal to register your children, and your children have been enrolled, access the ParentVUE Portal with the exact same username and password. Short videos on activating your ParentVUE account are available in English and Spanish on the Getting Started Videos page.

What should I do if I do not receive an activation key letter?

If you do not receive an activation key letter, please contact the school where your youngest child is enrolled to report this. School staff will initiate the process of reissuing an Activation Key Letter.

If you have used the Online Pre-Registration Portal to register your children, and your children have been enrolled, access the ParentVUE Portal with the exact same username and password. You do not need an Activation Key Letter.

What should I do if I receive more than one activation key letter?

If you receive more than one activation key letter, please contact the school where your youngest child is enrolled to report this. School staff will initiate the process of merging the parent records.

Will I receive one password for every child enrolled in LCPS?

ParentVUE provides a single sign-on to view the information for all your children enrolled in a LCPS school, whether they are in elementary, middle or high school.

If your family situation includes a blended family or guardian/custodial restrictions, parents/guardians will receive an activation key that authorizes ParentVUE rights only to students for whom they have educational rights.

Can two guardians receive separate login information?

Yes the parent portal provides a separate login for each parent or guardian.

How do I retrieve my password if I have forgotten it?

On the ParentVUE Account Access screen, click Forget your password? Click here. Then enter the email address of record with the school district. A message will be sent to that e-mail address with a link to RESET the password.

Clicking on the link in the email takes you to the Change Password screen where you must enter your First Name and Last Name and the new password.

You must enter your First Name and Last Name EXACTLY as it appears in your ParentVUE account to reset your password.

If you are unable to access the email account or need assistance in resetting your password, please contact the ParentVUE support contact at your child’s school.

Can I change my password?

You can change your password using the My Account tab. Click the Change Password link in the yellow section at the top of the page.

ParentVUE Data & Security

What information am I able to access through the parent portal?

You may view:

Class and assignment grades
Assignment details including upcoming and overdue assignments
Course details and resource links
Course History
Attendance information
Immunization records
District/classroom messages
Demographic information
School events

Is my children’s school information available to anyone on the internet?

Although the website is accessible over the internet, access to your students’ information is secured by a username and password. Parents can view information about their children only. They cannot access the records of other students. The application is hosted within LCPS – no third party vendor is hosting this.

Is the information maintained in the ParentVUE portal private and secure?

The ParentVUE portal has a number of features designed to make the system safe and secure for maintaining student grade information. First, the URL for the parent portal begins with https://, rather than the standard http://. This indicates that the information contained on that page is secure and encrypted. This is similar to what you would see in the URL for online banking or any e-commerce site. Second, the ParentVUE portal provides read-only access. Using the parent portal would not allow anyone to change information, only to view the information on the page. Even a request to change phone numbers or email addresses is simply a request – until it is approved by school staff no changes are made in the database.

The primary method for keeping the ParentVUE portal secure, however, is to keep the password issued to you confidential, and to always logout of the system.

What do I do if I see inaccurate information?

If you see inaccurate demographic information, which you are unable to update in your ParentVUE account, contact the ParentVUE Support contact listed on the ParentVUE Channel on your child’s school website. The Get Live Help page has information on navigating to the ParentVUE Channel.

If the inaccurate information relates to the current school year grading/assignment information please contact your child’s teacher.

Should I add myself or my spouse as an emergency contact?

If you submit a change in ParentVUE to add yourself or the child’s other parent/guardian as an emergency contact, it will be denied by school staff. Emergency contacts must be someone other than a parent/guardian. Schools will always attempt to contact the parents/guardians first, and will call emergency contacts only when parents/guardians are not available.

I cannot find my student’s bus information in the ParentVUE app.

The ParentVUE app provides most of the same content available in the web application with some limitations (bus routes). Please use a browser on a computer or the browser on your mobile device to go to https://portal.lcps.org to view this information.

Why are you collecting student data on Military Recruiting, Photo Release Opt, Acceptable Use Policy, and Military Connection?

At the beginning of each school year, surveys are sent to parents to collect student information about opting out of contact by military recruiters (Military Recruiting), parental internet authorization (Acceptable Use Policy), and whether photos/videos of students may be included in any videotape, television, audio recording, or broadcast produced by LCPS for the public (Photo Release Opt). This information is stored in the Student Information System so that LCPS may adhere to student rights as outlined in the LCPS Student Rights and Responsibilities handbook. Copies of these forms are found at the very end of the handbook.

Identification of newly-enrolled uniformed services-connected students (Military Connection) is a new requirement based on legislation passed by the Virginia General Assembly in 2015 (HB 2373 and SB 1354). While the legislation requires data collection for only newly-enrolled students, the Department of Education is encouraging school districts to collect this data for all students. This data, which does not identify individual students, is reported annually to the state.

Since this data is being collected and stored in the Student Information System, ParentVUE provides a logical method to update this information. Like any other request to update student information, the data in these fields must be reviewed and approved by school staff.

Using ParentVUE & StudentVUE

How do I navigate the ParentVUE parent portal?

The ParentVUE parent portal is driven by the menu items on the left side of the screen. Options to update your information are available by clicking the My Account tab at the top of the screen.

Getting Started Guides and Help videos are available. If you are still having trouble, Get Live Help from your child’s school.

Can I access the ParentVUE portal on my mobile device?

The ParentVUE app provides access to much of the same content available in ParentVUE, with some exceptions. To view content not available in the ParentVUE app, use the browser on your mobile device and go to https://portal.lcps.org.

The ParentVUE app is available for both the iOS and Android platforms.
Requires wireless, 3G or LTE Internet connection.
The iOS app is compatible with iPhone, iPod touch and iPad. Requires iOS 6.0 or later.
The Android version requires Android 2.2 or later.
The ParentVUE mobile app uses the same user name and password as the web-based ParentVUE portal.
The URL for the ParentVUE app is https://portal.lcps.org.

View the Mobile Apps page for more information.

Why can’t I change my child’s information in ParentVUE?

When you edit your child’s information in ParentVUE and save the changes, those changes are routed to school staff for approval. Until school staff approve or deny the change request, you will be unable to submit any further changes for the student.

What is the Weather Opt Out field on the Student Info screen?

Loudoun County Public Schools utilizes the BlackboardConnect messaging system to communicate with parents about weather-related cancellations and delays. Since BlackboardConnect also is used to notify parents of emergency situations involving their student, parents cannot completely opt out of this system.

ParentVUE allows parents to opt out of receiving weather-related alerts. If parents do not want to hear weather-related alerts, they should log into their ParentVUE account. For each child you have enrolled in the system, click on the Student Info menu item and click on Edit Information. Scroll down to the Opt-Out Options section and choose Yes for the Weather Opt Out row. Click on Save Changes.

In attendance, my student shows an excused absence from his teacher, but the All Day Attendance Code still says Unexcused?

The All Day Attendance Codes viewed in ParentVUE are dynamic. Initially, any student who has an absence posted by a teacher in the Period Attendance (class attendance) will receive the unexcused absent All Day Attendance Code. This triggers the school Attendance Secretary to follow up with parents of students who are not present, if there are no emails, notes or phone messages indicating a reason for the absence.

Once the Attendance Secretary has verified the reason the student is not in school, the All Day Attendance Code will be updated to Excused (if the absence reason should be excused).

Attendance Codes in ParentVUE:
Excused Absent will show as Excused
Unexcused Absent will show as Unexcused

Why does my child’s Period (class) Attendance indicate that he/she is absent, but the All Day Attendance Code indicates my child was tardy.

The teacher’s Grade Book attendance is updated at the beginning of class. This Period Attendance is accurate as of the time teachers take attendance. When a student arrives after Period (class) Attendance is posted, the period attendance code may not have been updated by the teacher during class, but the Attendance Secretary has updated the All Day Attendance Code as tardy since the student checked into the office upon his/her late arrival. Keep in mind, the All Day Attendance Code is the one reported to the state, used in school year attendance calculations and reviewed for truancy purposes.

Attendance Codes in ParentVUE:
Excused Absent will show as Excused
Unexcused Absent will show as Unexcused

General Grading

Is there a way to contact a teacher if I have a question about what I see on the screen?

Communication tools on various ParentVUE screens makes it easy to facilitate home/school collaboration by allowing parents and guardians to maintain a running dialog with teachers. Teachers associated with your student display as a blue link which can be used to create an email.

How frequently should I expect my child’s grade to be updated?

Questions regarding Loudoun County Public School's assessment and grading expectations can be answered here. Additional school-specific expectations for updating gradebooks, adding new assignments, and responding to parent emails are located on the school's ParentVUE Channel.

What grades do I see in the Grade Book screen?

The grades displayed on the grade summary screen vary depending on grade level. You can choose a particular marking period to view by clicking on the marking period links above the Grade Book summary.

Grades K-5 - The Grade Book screen allows you to view the student’s grades in the first, second, third, and fourth quarters. You must be viewing the student grades in Standards View since Elementary Students are graded based on the Standards associated with the assignment, and not the assignment itself.

Grades 3-5 - The Grade Book screen allows you to view student’s grades in the first, second, third, and fourth quarters.

Grades 6-12 - The Grade Book screen allows you to view student’s grades in the first, second, third, and fourth quarters along with the course grade. Note: If your student is in a credit bearing course, you will also see the semester grade.

Why do my children need to access other resources such as Loudoun VISION, Google Classroom, Remind, etc? Shouldn’t everything they need be available in StudentVUE?

Teachers have many resources available to them on the internet and are using those that provide the best learning experience for the content they are teaching. While StudentVUE is the source for assignments and grading as well as classroom resources, teachers do have the option to direct students to resources outside of StudentVUE. Teachers are urged to provide links to these resources within StudentVUE so that this portal is a jumping off point for the students to supplementary content. The teacher Grade Book that is integrated with StudentVUE was launched during the 2015-16 school year. As more features of this new Grade Book are implemented over the next few years, more of these outside sources will become integrated.

How do I enable grade notifications?

Email notifications of your child’s grading information can be enabled on the My Account tab. Notifications are sent once a week on a day you specify. You may also select that messages are sent only when grades are below a certain percentage.

Select the Grade Book checkbox.
Select the day of the week from the Send Messages Every dropdown menu.
Option: Select the Only Send Messages… checkbox and enter a threshold percentage value.
Click on the Update Account button.

These messages are sent for both secondary and elementary students. Information sent for elementary students is not aligned with the standards-based grading model. Please refer to the FAQ on Grade Book notifications for more details.

I have requested to receive Grade Book notifications in ParentVUE. What information should I be able to see in these notifications?

The grade book notifications provide information about current grades and assignments for secondary students. The standards-based grading methods used at the elementary schools are not viewable on these reports. Any grade information included for elementary students in these emails is not aligned with the standards-based grades that will be included on the elementary report card and should not be considered an accurate reflection of your child’s performance in each subject. For real-time information about your elementary student’s progress on standards, access the Grade Book menu item in the ParentVUE web or mobile app.

I would like to print a copy of my child’s Report Card from ParentVUE.

Secondary schools have the option of uploading a PDF copy of report cards. If your child's school has uploaded PDF Report Cards, you may view and print an unofficial copy in both the web version and the mobile app.

In the ParentVUE web version, click on the Report Card menu item and then click on the Click here to view report card for Marking Period X link beneath your child's photo.

In the ParentVUE app, tap the Report Card menu item and then tap the PDF Report Card for the appropriate Marking Period.

If you need an official copy of a report card, please contact your child's school.

Why does a message that the PDF report card is not available for a marking period display when I view my child’s report card in ParentVUE?

The message "The PDF report card is not available for Marking Period X" displays when a school has not uploaded a PDF copy of a student’s report card.

In the ParentVUE web version you may still view the grades that your child received for the marking period. You can view grades for previous marking periods by clicking on the Marking Period 1 | Marking Period 2 | Marking Period 3 | Marking Period 4 links at the top of the Report Card screen.

In the mobile app, only the PDF copy of a report card appears in the Report Card menu item. If a PDF copy of the report card has not been uploaded, you may still view final marking period grades in the Grade Book menu item.

Why do I not see grades from my student’s prior school?

The ParentVUE portal only displays grades for the student’s current school of enrollment. If your student has transferred from one LCPS school to another in the current school year, you will have access to grades, assignments and messages for the current school only.

Why does my child’s numeric grade not match the marking period grade?

For secondary students, the numeric grade in your child’s Grade Book is calculated based on the grading categories and weights for those categories. The alpha grade displayed for a specific marking period is a direct translation from the LCPS Grading Scale. Teachers can override an alpha marking period grade for a student if the student’s performance in the class warrants.

For elementary students, teachers can override marks for specific topic statements. For students in grades 3-5, teachers can override the topic statement grades and the overall course grades.

Elementary Grading

My student is in elementary school. When I look at the Grade Book screen, I do not see grades for my child. Why?

Elementary students are scored and graded based on their performance on Standards for each subject. The Assignment View displays assignments by date, but does not indicate student performance on Standards. Click on the Standards View link at the right to view student’s grades based on the Standard(s) being evaluated in the assignment.

Secondary Grading

Why don’t I see my child’s grades for class(es) at a concurrent school?

The Grade Book Summary in ParentVUE displays a section for each school where your student takes classes. Although the section at the home school lists the classes taken at a concurrent school, the assignments and grades are not listed here. Click on the link for a class in the Grade Book Summary of the concurrent school to view your child’s assignments and grades.

How do I view grade book information for a Modified Alternating Block Scheduled (MABS) class?

A MABS class meets every day and has different grading periods than classes that meet every other day. The following chart compares these grading periods:

Standard Classes

MABS Classes

Marking Period 1

T1A

Marking Period 2

T1B

Marking Period 3

T2A

Marking Period 4

T2B

The StudentVUE/ParentVUE web app displays separate sections for these grading periods. You may need to scroll down to view the MABS grading periods.

The StudentVUE/ParentVUE mobile app displays the grading periods at the top of the screen. Scroll this list to the right to view and select a MABS grading period.

Last Modified on April 4, 2017