• Chromebook Troubleshooting and "How-to's" 

    For Chromebook hardware issues, please reach out to your child's classroom teacher

     

    Getting Started with your Chromebook 

     

    How to Reprint Quick Cards for K-2 Students

     

    How to Check Camera and Microphone Settings - See Below

     

    How to clear your cache and browsing history - See Below

     

    How to Update Chrome OS Version - See Below

     

    Chrome OS Missing or Damaged - Please reach out to your child's classroom teacher

     

     

     

     New Quicklink card for K-2 students

     


    How to Check Camera and Microphone Settings on a Chromebook

     To check your microphone or camera settings on a Chromebook:

    • Have student log into their Chromebook.
    • Click on Chrome's three ellipses in the top right corner.
    • Select Settings.
    • Select Privacy and Security from the menu on the left side of the screen.
    • Select Site Settings from the Privacy and Security box that appears in the top middle of the screen.

    Click on Camera or Microphone to verify that nothing is blocked – make sure google meet is listed under allow

     


    How to clear your cache and browsing history

    • Log on to your device
    • Click on the 3 dots in the upper right corner
    • More Tools
    • Clear browsing data
    • Click on Advanced
    • Check 'browsing history', 'download history', 'cookies and other site data', 'cached images and files', and 'passwords and other sign-in data'
    • Time range – All time
    • Click Clear data

     


    Update Chrome Version

    Manually update your Chromebook’s software

    1. Turn on your Chromebook.
    2. Connect your Chromebook to Wi-Fi.
    3. At the bottom right, select the time.
    4. Select Settings .
    5. At the bottom of the left panel, select About Chrome OS.
    6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
    7. Select Check for updates.
    8. If your Chromebook finds a software update, it will start to download automatically.