• Chromebook Issues and Repairs

    The Department of Digital Innovation would like to share reminders with students and parents about this year’s technology support model and information about the end-of-year computer collection processes.   

    Obtaining Technology Support

    In-person learners:  Each school has dedicated and on-site technical support.  If an in-person student has a technology failure, the student will follow their school’s process for notifying the school’s Digital Experience Specialist to obtain technical assistance.

    Algonkian Elementary - 

    • Student/Parent - reach out to your Classroom Teacher
      • Teacher Submits an incident within the Technology Support Center in LCPSgo - Mrs. Jackson will contact the parent
      • Teacher refers parent to call the Technology Support Center (TSC) - 571-252-2112
        • The TSC could resolve the issue over the phone 
        • The TSC could determine it is a Hardware issue and they will refer the student/parent to ALG to make an appointment to bring the Chromebook to ALG for repair

    Questions - Please email Erin M. Jackson - Erin.M.Jackson@lcps.org - Digital Support Specialist - Algonkian Elementary School

    Remote learners:  Students that are learning from home, whether 100% remote or at home on their hybrid day, may continue to call our Technology Support Center at 571-252-2112.  If the Technology Support Center cannot remotely resolve the issue, the student will be referred to their school for on-site technical support.  

    During 100% distance learning, LCPS established centralized Hardware Repair Centers located throughout the district.  We encourage students and parents to utilize their school’s on-site resources when possible. However, we understand the value these services have provided and will continue to operate these sites for the remainder of the year.  Available locations and appointments may vary. Families can schedule an appointment at https://bit.ly/DDI-REPAIR. Please note that appointments are required.

    Technology Turn-in Processes

    PreK – 11th Graders: Except for graduating seniors, all students with an assigned computer (PreK-11th grade) planning to return to LCPS next year will maintain possession of their assigned computer over the summer break.  These computers may be used for summer learning programs or securely stored in preparation for the next school year. Our team created this handout to answer questions about how to care for your computer over the summer.

    12th Graders: Senior students will receive information about their school dates for collecting their assigned computers before the end of the school year.  It’s important that before turning in your computer and charger, you remove any stickers or personalizations that you have applied to the LCPS property. 

    Students withdrawing from LCPS: Students withdrawing from the district should return their assigned computer to their school.  You will receive a hand receipt confirming the return of your assigned computer and charger. LCPS will generate an invoice for the replacement cost of any unreturned equipment.  We also ask that you remove stickers or personalization’s to the computer before returning it.  If you’re unable to visit your school, we have limited appointments at our Hardware Repair Centers that can also accept your computer.

    Please contact the LCPS Technology Support Center at 571-252-2112 with questions.

    Thank you,

    Department of Digital Innovation

Last Modified on May 25, 2021